FAQ

Q. How can I keep my prescription drug costs down?

A. Generic prescription drugs, when available, let you save the most money. A generic uses the same formula as a brand-name drug-it just doesn't have the brand name. Talk to your doctor about your prescriptions. Ask whether a less expensive generic drug would work for you. And to save even more, have your regular prescriptions delivered to your home through Express Scripts Mail Service Pharmacy.

Q. How long does it take to receive my mail order prescriptions?

A. It usually takes about 10-14 days to deliver your prescription, measuring from the date you mail your order to the day your prescription reaches your home. Refills can be ordered through the Express Scripts Call Center using our Interactive Voice Response system, or by speaking to a Customer Service Associate. Refills are usually delivered within seven to ten days.